The client support that you'll get from your hosting company is very important, no matter if you have pre-sales questions and you aren't a customer yet, or you have a technical problem with a current account. Timely and accurate information about a question or an issue can save you a lot of time and efforts, not mentioning that this is generally a sign that you're ordering from an actual web hosting supplier not from a reseller. When you buy a hosting account via a company that doesn't own its servers and it can't access them directly, it is very likely that you'll wait for a couple of days so as to have an answer to any kind of question, which means that your websites may remain offline for a long time. However, a company which provides numerous options for communication and has a support crew that is available all the time can assist you right away and help you limit or entirely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Hosting

The customer and technical support services for all of our hosting plans are twenty-four-seven, so you can forget about waiting for a couple of days in order to receive assistance. If you are not our client yet, you can give us a call, chat with a consultant or send an email message. If you currently have an account, you can open a support ticket on top of the other three methods of communication. You're able to select the most suitable way to contact us depending on what your location is or the equipment you are using. We can easily help you for almost any hosting-related query that you have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even in this situation the max reply time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Hosting

We're aware how essential it is to get quick help, especially if your web site is not working effectively for whatever reason. All of our semi-dedicated hosting include 24/7 customer and technical support, thus in case anything comes up, you will be able to use several methods to let us know - phone line with a few local numbers worldwide, live chat, email messages and tickets. The first two methods are for billing, pre-sales and basic matters, which means that if you don't have an account yet, for instance, you'll be able to receive additional information regarding our services, or we can help you with uncomplicated technical matters. The second two methods are for solely technical issues or everything which is more time-consuming due to the fact that it's quicker to follow the communication between you and our tech support team. The warranted max answer time for them is just one hour, the typical one - 15-20 min, so you won't have to wait for a whole day so as to get support as you may have to do with other providers.

24/7 Customer Support in VPS Web Hosting

Each virtual private server plan that we provide includes 24/7 customer and technical support, so if you experience any trouble with the pre-installed software on your machine or you have any pre-sales or basic questions, you can get in touch with us anytime, even holidays and weekends. For your benefit, we provide different means of communication - phone support with a couple of local numbers worldwide, live chat, email messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical issues because it will be easier to keep track of what's going on. The maximum guaranteed response time for all the email messages and tickets is 60 minutes, yet it rarely takes that long to receive assistance. If you obtain the Managed Services upgrade that we supply, our admins can also assist you with any third-party software issues.

24/7 Customer Support in Dedicated Servers Hosting

If you obtain a dedicated server from us, you are able to get in touch with us at any time using various channels and the max time that you will have to wait for a response is up to 1 hour, which means that you can forget about waiting a whole day. Our customer and technical support service is online 24/7 no matter if it's a holiday or a weekend and we can assist you with anything relevant to the apps that are pre-installed on your server. To get in touch with us about a tech matter, you're able to open a ticket from the Help section of your billing Control Panel or you can send us an email message. In case you have any kind of common questions or you'd like to find out about our web hosting services before you order, you can use our live chat or you could call one of the local telephone numbers that we have in different countries around the world. When you're looking for support for third-party software that you cannot set up or operate properly, you're able to add the Managed Services upgrade to your package and our sysadmins will assist you.