If you have bought a web hosting package and you’ve got some questions connected with a given feature/function, or in case you have bumped into some issue and you require assistance, you should be able to touch base with the respective customer service staff. All hosting providers deploy a ticketing system irrespective of whether they provide other means of contacting them along with it or not, as the easiest way to deal with a problem most often is to send a ticket. This communication model makes the replies exchanged by both parties simple to follow and allows the technical support staff members to escalate the problem in the event that, for instance, a system administrator needs to step in. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you will need to have at least 2 different accounts to get in touch with the client care staff and to actually manage the hosting space. Incessantly switching from one account to the other might sometimes be a drag, not to mention the fact that it takes quite a lot of time for most web hosting providers to respond to ticket requests.

Integrated Ticketing System in Hosting

Our Linux hosting services come with an integrated trouble ticket system, which is an indivisible part of our in-house developed Hepsia hosting Control Panel. In contrast to other similar tools, Hepsia allows you to manage everything connected with the web hosting service itself in one and the same location – invoices, web files, emails, trouble tickets, etc., avoiding the necessity to go through different admin interfaces. In the event that you’ve got any pre-sales or technical questions or any difficulties, you can submit a ticket with just a few clicks of the mouse without ever leaving your hosting Control Panel. During the process, you may select a category and our system will offer you a number of articles, which will give you additional information and which may help you solve any specific issue before you actually submit a ticket. We guarantee a response time of maximum sixty minutes, even in case it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have opened a semi-dedicated server account with us and you want to contact our customer support staff members, you will be able to post a trouble ticket directly from your Hepsia hosting Control Panel instead of going through a completely different help desk support platform as you will need to do with the majority of web hosting providers on the marketplace. Our integrated trouble ticket system will permit you to open a new ticket without any effort and to look through older tickets using an intelligent search filter. Furthermore, you will be able to browse the applicable knowledge base articles that our system will present you with on the basis of the category that you choose for your new ticket. You can do all these operations without signing out of your Hepsia Control Panel at any moment, which suggests that if you run into any obstacle or have an inquiry, you can contact our technicians and solve the given issue in less than sixty minutes using a single platform.