If your web hosting supplier supplies live chat support, you can speak with an agent in real-time and find out useful information or get an issue resolved timely. The key advantage of using chat as an alternative to calling to consult with a live person is that you need just a computer with Internet connection, so you won't pay any fees in case you are in a different state or country. In addition, it will be simpler to copy and paste details for example domains, usernames or error messages in other words details which are sometimes hard to give to the other side on the phone. The live chat is also a considerably faster option to contact the web hosting supplier's support crew in comparison to using a ticketing system. Last, but not least, when some situation requires more time to be resolved, you're able to do something else while you wait for support on the live chat, which means that you will not waste time - something that is not possible when you're on the phone.

Live Chat Support in Hosting

In addition to the phone and ticket support, our company provides live chat support as well. You can get in touch with us every single day, which includes weekends and holidays, and we will give you more details about the Linux hosting services that we supply if you are not among our customers yet, or about basic and billing questions in case you already have an account. Though for strictly tech issues you will have to open a trouble ticket to our tech assistance team, because such issues need additional time to be dealt with, you may still get in touch with us on our live chat for some tech information. For example, we're able to assist you to set up an email address in your email client or troubleshoot a variety of problems, saving you considerable amount of time. Even if our phone lines are already off for the day, you'll be able to speak to a live person.

Live Chat Support in Semi-dedicated Hosting

We provide a live chat service that is designed for all of our potential and current customers. In case you are searching for a new hosting account, you can chat in real time to one of our agents and obtain more details about our semi-dedicated hosting in order to select the right plan for your web sites. In the event that you already have an account with us, we'll assist you in a very timely manner with billing, general and first-level technicalissues. Although in some instances you will have to open a support ticket as there are things that cannot be resolved on the live chat, we can help you with various common tasks, such as installing an email account in an e-mail client or redirecting one domain to another. Thus, you will benefit from prompt support and you will save a long time.