In case you have a website, a problem may always surface and it doesn’t necessarily have to be related to the web hosting service. For instance, something may go wrong when you bring an Internet app up to date or some vital data might be modified or erased by chance. Irrespective of what the nature of the problem may be, you’ll have to contact the client service team and request them to retrieve a backup or to help you resolve the problem that you’re experiencing. How timely they’ll do this will predetermine the period of time that your websites will be offline. For particular sites like social networking websites or online shops, a repetitive inaccessibility often equals lost customers and money. That is why, it is of crucial importance that you use the services of a hosting company that provides not only a very good technical support service, but also a prompt one.

One-Hour Response Guarantee in Hosting

Our Linux hosting services include a sixty-minute reply time guarantee, which goes to say that irrespective of what enquiry or problem you might have, we will always be there to lend you a hand. In fact, it rarely takes more than 30 minutes to get a problem fixed or a query answered, and this is valid for both technical and pre-sales matters. Our customer service staff members will be at your disposal 24/7, even on weekends and national holidays, which suggests that you’ll receive quick assistance at all times. We understand exactly how expensive time can be, so by the time we respond to your email or trouble ticket, we’ll have investigated the matter and, if we haven’t resolved it, we’ll give you more details on what you need to do on your end – when the case requires this. With our support services, you can be certain that there will be somebody to help you straight away, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you open a helpdesk ticket through your web hosting Control Panel or send an email connected with your semi-dedicated server, you’ll have a reply within less than 60 minutes. You can contact us whenever you need in regards to technical, billing or general issues and due to the fact that we’re available 24 hours a day, 7 days a week, 365 days a year, you’ll invariably obtain help without any delay. Based on the particular question or issue, we’ll give you more details, sort out the complication if it has been caused by something that is within our reach or tell you what to do on your end in case you have to modify a given setting for an Internet application that we don’t have access to. You can forget about waiting for an entire day for every single response. As a matter of fact, in most cases we reply to tickets and emails within no more than twenty-twenty five minutes.