Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Guarantee

  • All your assistance requests will be replied to within maximum one hour after the support ticket or e–mail was received. If your case requires additional assistance from an administrator, we will direct the support ticket or the email to the person in charge, right away and we will leave a comment to inform you that more time will be needed for finding the optimal solution. Furthermore if you make use of the Optional Managed Services package, all of the server management services included there will be performed whenever you specify.

  • Top quality support service

  • A Premium–Quality Technical Support Service

  • We’ll be online for you 24/7/365 to respond to any inquiries that you may have connected to our Web Hosting Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also need assistance handling server administration procedures, you can have a glance at our Optional Managed Services package, which includes backup storage space, weekly OS updates, server monitoring and restarting services, as well as troubleshooting and installation procedures

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Web Hosting Control Panel was preinstalled for every Linux dedicated hosting server. Among its features is a very useful integrated knowledgebase that will guide you step by step on how to use it. The majority of help articles in addition video versions that show all the operations that you can carry out in a very illustrative way. You can find the educational articles and the video tutorials in the upper right corner of each section of the Web Hosting Control Panel.